Ribera Salud Group
Public and private health management
Location: Alzira (Valencia)
Shareholders: Ribera Salud (96%), Lubasa (2%) y Dragados (2%)
Number of health centers: 41
SHAREHOLDER UNTIL 2018
Location: Torrevieja (Alicante)
Shareholders: Ribera Salud (100%)
Number of health centers: 24
Location: Denia (Alicante)
Shareholders: Ribera Salud (35%), DKV (65%)
Number of health centers: 45
Ribera Salud participates in the first two hospitals under the PPP model in Latin America: Hospital Guillermo Kaelin de la Fuente and Hospital Alberto Leopoldo Barton Thompson in Lima. Furthermore, it is the technology supplier of several public hospitals of Chile with the electronic clinical history Florence. Ribera Salud has recently taken a further step in this expansion strategy by closing the purchase of a majority share in the Slovak company of radiology and nuclear medicine Pro Diagnostic Group (PDG)
WHAT IS OUR DIRECTION?
We began our journey over fifteen years ago by focusing on innovation, flexibility and best practices in the public healthcare system. During this time, we have developed public-privae partnerships, have been the leader in innovation and have driven change by using the best healthcare practices.
Integrated Care Services
We have developed new management models that utilize existing resources, avoiding duplication and ensuring quality service. Our patients have benefitted from our integration of different levels of healthcare services (primary and specialized healthcare) providing more accessible, complete attention and faster access.
Fast medical acces
Innovation and Progress
With the implementation of Information and Communications Technologies (ICTs), we have achieved integrated and efficient medical procedures. These tools enable us to be transparent and agile whe comparing the quality of our care programs. ICTs have improved communications between professionals and patients.
Excellent health results
We encourage health education, preventive and self-care policies. Our quality procedures allow us to be more decisive, while improving services for our patients. We are the first company in Spain to develop a “Health Portal” which allows us to measure our effectiveness. The site allows us to conduct on line results, and reduce unnecessary primary healthcare visits. Our patients experience early diagnosis of certain diseases in health centers, creating a closer, holistic relationship with the patient.
Better patient satisfaction
Higher Quality and More Efficient Health System
At Ribera Salud, we comprehensively manage the health of our patients in a transparent and results-oriented manner. Our model pursues the most effective use of resources to ensure we achieve the best possible outcomes. We are committed to clinical management, safety and incorporating new techniques of partnering with our patients. At Ribera Salud, we place special emphasis on preventive health and have developed protocols for chronic health conditions.
Efficcient cost management
Our medical professionals have a critical role in the organization. Ribera Salud developed an innovative Human Resource policy which rewards our professionals based on performance and our five pillars: Continuing education; identifying, managing, talent and retention; clinical research; teaching; professional careers. These are the five policy pillars that contribute to our professional´s satisfaction and SENSE OF BELONGING.
Our professionals recommend working at Ribera Salud
Our PPP model
“The challenges in the Healthcare Industry are global. The most socially advanced countries are putting in place reforms in the heathcare system and these reforms have three common points: more fair -introducing public values-, more sustainable and answering to the high levels of specialization the sector requires. The public private partnership in the environment is essential to achieve these objectives.”Alberto de Rosa
The Administration pays an annual fixed and pre-established amount for each of the citizens in the area.
The public nature of the health service is guaranteed at all times.
The franchisee company is subject to the fulfillment of the clauses set out in the bid specifications.
The franchisee companys commits to the good running and management of the public service.
THIS IS OUR HISTORY
2014OPENINGS IN PERU Hospital Guillermo Kaelin de la Fuente and Hospital Alberto Leopoldo Barton Thompson in Lima.
2015INCREASE ITS STAKE IN THE GROUP The Universitary Hospital of La Ribera, The Universitary Hospital of Vinalopo and The Universitary Hospital of Torrevieja
2017Five Joint Commission International Gold Seal for Torrevieja and Vinalopó University Hospitals and San Luis, Crevillente and Carlet Primary Care Centers
2017Purchase of a minority share in the Slovak company of radiology and nuclear medicine Pro Diagnostic Group (PDG)
Our model is the best option to upgrade public healthcare while keeping its univers values contributing to the long-term sustainability of the healthcare system.
Thousand yearly communication between patients and professionals through healthcare portals.
Millions invested in public infrastructures during the concession period.
Annual scientific publications and research projects.
Labor and statutory professionals.
of our patients are satisfied with the attention received in our centers.
of our professionals recommend working with our model.
of the contracts are indefinite with a career model for all ranks.
savings for the Administration.
AWARDS AND RECOGNITION
Since the model was first introduced in 1999 with the Hospital of La Ribera, countless bodies and institutions worldwide have shown interest in knowing and studying Ribera Salud’s management model.
Partnership in International Studies
BERKELEY UNIVERSITY OF CALIFORNIA
Currently working on a paper led by professor Richard M. Scheffer whose first findings were presented in Madrid in June 2015 in the Conference “Healthcare systems integration in Spain and around the word: new scientific evidence”.
Ribera Salud aims for Excellence in Management, establishing the framework with which to develop its vocation of public service and applying the best healthcare practices known so far. Currently, Ribera Salud’s centers are in the process of being accredited by the International Joint Commission.
AENOR. Certificate according to the UNE regulation in ISO 9001:2008 to Ribera Salud Group, B2B Salud, several services and health center of La Torrevieja, Vinalopo and Denia. Additionally, La Ribera holds the Energy Management Certificate according to the UNE-EN 1600 regulation, The OHSAS 18001 Certificate its risk prevention management, the ISO 50001 Certificate and the ISO 14001 Certificate regarding the environment.
ENAC BUREAU VERITAS
The Central Lab BR Salud holds the ENAC Certificate which accredits the technical competence according to the criteria set out in the UNE ISO 15189:2013 regulation and the BUREAU VERITAS certificate for its quality management system according to UNE regulation in ISO 9001.
Hospital and primary care centers are accredited in the second phase of the certification process of the IHAN which in Spanish stands for (Humanization of the Assistance to birth and lactation).
GOOD PRACTICES BY THE MINISTRY OF HEALTH
The website and the program “Sport and Pregnancy” of the departments of Torrevieja and Vinalopo, recognized in the Manual of Good Practices of the Ministry of Health in 2015 and 2016.
HOSPITAL AWARDS TOP 20
University Hospital of La Ribera. 10 awards TOP 20 highlighting Best Hospital in Spain in its category in the years 2001, 2002, 2003, 2004, 2004 and 2005.
University Hospital of Torrevieja. 28 awards TOP 20, highlighting Best Hospital in Spain in its category in the years 2008, 2009 and 2010.
University Hospital of Vinalopo. 5 awards TOP 20 highlighting Best Hospital in Spain in its category in the years 2012 and 2015.
BEST IN CLASS AWARDS
University Hospital of La Ribera. 8 BIC awards highlighting Best Hospital in Spain in 2015.
University Hospital of Torrevieja. 6 BIC awards. (Best Hospital, Internal Medicine, Orthopedic Surgery, Ophtalmology) in 2010, 2011, 2012 and 2015.
Hospital of Vinalopo. BIC award to the Allergy Treatment Service in 2014.
2014. Award in the management category: BI Cognos introduced in Vinalopo and Torrevieja. 2013. Award in the healthcare policy category: Plan of Chronic patients in Torrevieja and Vinalopo. 2012. Award in the management category: B2B’s purchasing platform. 2011. Award in the management category: Multihospital model of shared services of the hospitals of Torrevieja, Vinalopo and Torrejon. 2007. The Hospital of Torrevieja is awarded for its emergency assistance in summer time 2006. The Hospital of La Ribera is awarded for its career model. Diario Médico web
2016. Award to ” The best company in job creation”
2014. Award to ” The best 100 ideas” for the BI Cognos project.
2012, 2013 and 2014. Pablo Gallart, Financial Manager of the Group, among the top 100 in Spain.
2009, 2010 and 2015. In the ranking “Best 100 companies to work for”.
OTHER MEDIA COVERAGE
Different media companies both general and specialized have recognized our work: 2012. Awarded in the 10th Edition of the “EMPRENDEDORES Y EMPLEO” awards regarding the innovation in HR for its pionner project in trust management for the humanization of healthcare. “A tu Salud” award by LA RAZON for the Plan for Chronic Patients. (2015) and for the Plan of Health Promotion (2013). 2014. COPE VALENCIAN COMMUNITY award in the Healthcare category. MEDICAL ECONOMICS award as best privately managed public hospital in Torrevieja (2011) and Alzira (2015) DIRIGENTES award for “Best business management” (2014) and Alberto de Rosa as Manager of the Year 2011.
- Company adhered to the Charter for Diversity, European initiative for the voluntarily commitment to support the principles of inclusion of diversitty and non-discrimination in the work environment.
- Ambassador of the Foundation for Justice.
- Company adhered to the campaign by the Charity House “Companies with value”.
- Member of the PPP Forum. Only multisectorial association that represents the companies that work in the administrative concession for services and infrastructures in Spain.
- Member of the Club of First Brands by the Mediterranean Marketing Club which gathers the most influential brands of the Valencia Community.
- Member company of the VIT Health Valencia, a network of cooperation for the promotion and transfer of technology and know-how.
- Award to the company with the best practices in people management by the Association of People Management and Human Resources of the Valencian Community. (AEDIPE CV).
- Save Customers Money Award in 2009 by Microsoft to the best IT solution for the electronic clinical history Florence.
- ComputerWord Award in 2008 and 2011 for the use of ITC in the healthcare sector for promoting public welfare.