The Centro Médico Virgen de la Caridad group includes the hospitals of Cartagena and Caravaca, and a network of more than 30 medical centres and six specialised units.
Elisa Tarazona, CEO of the Ribera Group, assures that the objective is to continue growing in the Iberian Peninsula and Europe.
The Ribera healthcare group has formalised the acquisition of Grupo Centro Médico Virgen de la Caridad, the largest private healthcare operator in Murcia. This operation is an example of Ribera’s commitment to this region, where it already manages Ribera Hospital de Molina, in Molina de Segura, which covers a catchment area of 140,000 citizens. In Alicante, Ribera also manages the Hospital Universitario del Vinalopó in Elche and the Hospital de Denia, as well as its Primary Care networks.
Founded in 1981 and with a staff of more than 560 professionals, the Centro Médico Virgen de la Caridad group has the Cartagena Hospital, built in 2018, and the Caravaca Hospital, refurbished last year, as well as a network of more than 30 medical centres and six specialised units. The Centro Médico Virgen de la Caridad group is the leader in private healthcare provision in the Region of Murcia in terms of number of centres, as well as being present in all the most populated towns in this autonomous community.
“We are making progress in the consolidation of our responsible health project”.
For Elisa Tarazona, CEO of the Ribera Group, “with this operation we are moving forward in the consolidation of our responsible health project in the Iberian peninsula and in Europe, helping the sustainability of health systems, always committed to excellence, innovation and research, and learning and collaborating with the great professionals we have, and who are the key to the success of our project”.
In addition, as Tarazona explained, “with these centres, we provide assistance to the citizens of Murcia, but also to the residents of the nearby Torrevieja Health Department in everything they may need, as well as to those of the rest of the province of Alicante”.
The consulting firms Deloitte and KPMG have been the advisors of this operation.
About the Ribera Group
Ribera is a business group that has been a provider of public and private healthcare services since 1997, managing hospital projects and specialised care services in Spain, Latin America, Europe and the Middle East. It has a University School of Nursing, a purchasing centre, a laboratory division, a technology company and a foundation dedicated to research, training and health promotion. Ribera is a responsible health company, working to improve the health and well-being of citizens. Its social commitment is evident through multiple initiatives that, in line with the Sustainable Development Goals and the 2030 Agenda, contribute value to current and future society and contribute to the sustainability of healthcare systems.
The hospitals of the healthcare group are progressively implementing this initiative, which is already a success at the Vinalopó Hospital, and which establishes a protocol and facilitates pet visits for chronic or long-stay patients.
Two other Corporate Social Responsibility initiatives, the “en blanco” campaign to raise awareness of the importance of talking about suicide and the original video and song to teach CPR to children, have been shortlisted as finalists.
The programme created and implemented by the Ribera healthcare group in several of its hospitals for the accompaniment of pets for chronic and long-stay patients has won the 13th Corresponsables award in the category of Responsible Communication and “Best Stakeholder Dialogue Process”. In addition, two other Corporate Social Responsibility (CSR) initiatives of the healthcare group, and their corresponding communication, were finalists in this year’s call for the best advertisement in the written press and the best corporate or audiovisual video: the group’s “en blanco” campaign to raise awareness of the importance of talking about suicide, and the video and original song to teach Cardiopulmonary Resuscitation (CPR) to children.
The awards gala was held yesterday in the auditorium of the IESE Business School in Barcelona, and Ribera Health Group was represented by two members of the Communications Department, Edelweiss Villa, head of Communications at the Vinalopó University Hospital and Ribera Hospital de Molina, and the group’s brand manager, Mónica Jaén. Both highlighted the more than 200 CSR and humanisation actions carried out annually by the group in its hospitals, primary care centres and clinics, thanks to the collaboration of its more than 7,000 professionals.
In 2018, the Ribera healthcare group launched the pet companion programme for long-stay and chronic inpatients at two of its hospitals, as part of the plan to humanise care and improve the patient experience. At the time, it was the first work in this field in the Valencian Community and one of the first in Spain.
Corresponsables is the Ibero-American communication company of reference in Social Responsibility and Sustainability, which began its activity in 2005 in Spain and has progressively extended to Mexico, Argentina, Colombia, Chile, Ecuador and Peru, among others, with the aim of valuing and recognising communication initiatives related to CSR in organisations. “It is as important to do things well as it is to make people aware of them”, they say.
The health group expands its geographical scope of influence beyond Europe and South America, where it already has hospitals and clinics, and consolidates its strategic consulting area to implement the so-called “Alzira model”
The more than 25 years of experience in the private management of public hospitals and the good health and efficiency results for the administration, reflected in official audits, have been key to the award of the project
The Ribera health group is already collaborating with the insurance company Dhaman Corporation to promote the first hospitals in the Middle East in Kuwait with a public-private collaboration model. With this project, Ribera expands its sphere of influence beyond Europe and South America, where until now it had developed its activity, and consolidates its area of strategic consulting to implement the so-called “Alzira model”, to help the different administrations in the sustainability of health systems.
The Ribera group has been selected by the Government of Kuwait based on its experience in the development of innovative health projects and its knowledge of the public-private model, in which it has been working for more than 25 years, and which began with the Hospital de La Ribera, in Alzira.Hence the name with which the model was released, which is an international success story that is studied in universities and business schools such as Berkeley or Harvard Business School, because of the significant progress it represents in the sustainability of information systems, offering comprehensive health care, with hardly any waiting lists and with good health results, thanks to clinical leadership that is committed to technology and humanization and flexible and efficient management.
Ribera currently manages three hospitals with this public-private collaboration model: two in the Valencian Community (the Hospital Universitario del Vinalopó and the hospital in Denia), and one in the Community of Madrid (the Hospital Universitario de Torrejón). In addition, since 2019 it has also managed private hospitals in different Spanish regions, many of them with different types of agreement with the corresponding regional administrations, to facilitate citizen access to a responsible health model, with the latest technology and with hardly any waiting list. In total, the group has 12 health centers, 64 Primary Care centers and 35 polyclinics, almost 8,000 professionals and more than one million patients per year.
About Dhaman Corporation
Dhaman Corporation is a joint venture owned by the Government of Kuwait, which is working on a strategic plan for the restructuring of health services in the country. The objective of the project is to provide health care of the highest quality, including the integration of primary care with hospital care to streamline consultations, diagnoses and interventions and share the clinical history of patients for better coordination and provision of care and assistance to the more than 2 million foreign workers currently in Kuwait.
Dhaman was launched in 2014 as part of the “New Kuwait 2035” National Development Plan and includes both the insurance programs and the construction and management of the network of Primary Care centers and hospitals in Kuwait, with the highest standards of quality of international health care.
About Ribera group
Ribera is a business group that, since 1997, has been a provider of public and private health services. Its vocation is to transform the way of working and innovate in healthcare management. The group manages hospital projects and specialized care services in Spain, Latin America, Europe and the Middle East. It has a University School of Nursing and a Center for Vocational Training Studies, a purchasing center, a laboratory division, a technology company, and a foundation dedicated to research, training, and health promotion. Its reference shareholder is Vivalto-Santé, the third leading group of private hospitals in France, with 50 hospitals and clinics in France with whom it shares values and work philosophy based on the values of medicine. Ribera is a responsible health company, which works to improve the health and well-being of citizens. Its social commitment is evident through multiple initiatives that, in accordance with the Sustainable Development Goals and the 2030 Agenda, add value to current and future society and contribute to the sustainability of health systems.
It is placed 48th in the ranking that Actualidad Económica prepares each year, where the actions of companies to attract talent, promote a good working environment, take corporate responsibility and training are measured
Ribera, which already has nine hospitals, two of them university, 62 primary care centers, 7 polyclinics and a University School of Nursing, is the first health group in the ranking and values its equality and conciliation plans, flexible remuneration, as well as a commitment to internal promotion.
The Ribera healthcare group is one of the 50 best companies in Spain to work for, according to the ranking that Actualidad Económica prepares each year, in which the actions of hundreds of companies are analysed and scored on attracting talent, promoting a good working atmosphere and teamwork, corporate social responsibility and training. This year, Ribera considerably improved its position, ranking 48 compared to 55 in 2021. The publication has especially valued its flexible remuneration program and incentives and aid, such as those provided for housing newly hired professionals.
Ribera, which already has nine hospitals, 62 primary care centers, 7 polyclinics and a University School of Nursing, among other projects, is the highest valued health group in this classification due to its People Management Policy and a comprehensive awareness of the needs of its professionals. That is why, in addition to the aspects that the publication highlights, the group values its equality and reconciliation plans, as well as its commitment to internal promotion.
“People are at the centre of our organization, the professionals who are part of the group are our differentiating element and the key to achieving the best health care for our patients. For this reason, one of our main objectives is to have our teams committed and motivated, so that they want to continue working with us”, Ribera said.
This standard implies that it meets requirements such as constant improvement in the efficiency of processes, effective management of risks and opportunities, and that internal audits are carried out.
From Quality they emphasize that “thanks to the efforts of the professionals in each area, it is possible to maintain the management system dynamically and promote continuous improvement, day to day, to offer the best service”
The Ribera healthcare group has demonstrated, for yet another year, its commitment to excellence, valuing the quality culture of all its professionals, by renewing the ISO 9001 certification, which accredits a “System of quality management”, in accordance with the standard.
This certification was obtained, for the first time, more than 10 years ago and, since then, the healthcare group has been renewing it, after accrediting as appropriate, all the standards that guarantee this excellence in management.
This standard, which belongs to the internationally recognized ISO standards, implies that the Ribera group meets requirements such as constant improvement in the efficiency of its processes, effective management of risks and opportunities, carrying out internal audits and compliance with the demanding improvement objectives that are required for the renewal.
From the Quality Department of the health group, they emphasize that a fundamental aspect of the standard is “customer” satisfaction, which in the case of Ribera, refers to patients and professionals, “and in our case, we stand out for the high rates of satisfaction, both internally and externally”
One of the advantages of having a certified management system, adding “Quality”, is that it guarantees that the entire working team is focused on improvement, applying standardized processes with very clear objectives, and is programmed and protocoled for the entire group. “Thanks to the efforts of all the professionals in each area, it is possible to maintain the management system dynamically and promote continuous improvement day by day in order to offer the best service,” they add.
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